Immediately Require Tuition Collections Manager in Philadelphia, PA

Job title: Tuition Collections Manager

Company: Temple University

Job description: Grade: T25

The link below will give you information about the University’s “T” salary structure.

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A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

Oversee the day-to-day operations of the University tuition collection efforts and applicable reconciliations. Ensure all tuition collection processes are completed. Supervise tuition collections staff and ensure adherence to regulatory, University and departmental processes. Responsible for ensuring timely processing of incoming payments. Provide high-level customer service for tuition collections activity. Performs other duties as assigned.

to learn more about the benefits of working at Temple University.

Required Education & Experience:

Bachelor’s Degree in Business or Accounting and at least three (3) years collection and student loan experience. Experience using MS word, power point and advanced knowledge of MS Excel. Knowledge of the current FDPCA rules. Supervisory experience. An equivalent combination of education and work experience may be considered.

Required Skills & Abilities:

• Excellent verbal and written communications skills required.

• Ability to handle difficult customers in a calm and professional manner.

• Requires an excellent technical aptitude and a willingness to learn. * Excellent judgment and ability to handle sensitive information.

• Familiarity with developing and documenting new processes and procedures.

• Ability to prioritize and manage multiple tasks with competing deadlines.

• Developed analytical and organizational skills.

• Demonstrated customer service skills.

• Ability to work nights and/or weekends, if necessary.

Preferred:

• Banner experience.

This position requires a background check.

This position is assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. .

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.

Expected salary:

Location: Philadelphia, PA

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