Virtual Inbound Chat Sales Agent

Wayfair is a leading e-commerce company specializing in home goods and furniture. With a mission to make homes more beautiful and functional, Wayfair offers a vast selection of products to help customers create their dream living spaces. Our commitment to customer satisfaction and innovation has established us as a trusted brand in the industry. Job Description: Are you passionate about helping customers and providing outstanding support? Wayfair is looking for a Customer Support Assistant to join our remote team. In this role, you will be a crucial part of our customer-centric approach, ensuring that every interaction leaves a positive impression. You will have the opportunity to be a part of a dynamic, fast-growing company with a strong commitment to employee growth and development. Key Responsibilities:

Customer Assistance: Respond to customer inquiries and issues through various communication channels, including phone, email, and chat.
Problem Resolution: Effectively troubleshoot and resolve customer concerns, ensuring timely and satisfactory solutions.
Product Knowledge: Stay informed about Wayfair product offerings to provide accurate information and recommendations to customers.
Order Processing: Assist customers with order placement, tracking, and cancellations.
Data Entry: Maintain accurate records of customer interactions and transactions.
Feedback Collection: Gather and report customer feedback to help improve our products and services.
Team Collaboration: Collaborate with fellow team members and departments to address complex customer issues.

Required Skills:

Excellent communication skills, both written and verbal.
Strong problem-solving abilities with a customer-focused approach.
Patience and empathy in dealing with customer concerns.
Ability to work independently and in a team.
Proficiency in using computer systems and software.
Adaptability and a willingness to learn.
Previous customer service experience is a plus but not required.

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