Client Account Manager for Digital Agency - Contract to Hire
Description:
As a pivotal figure in the team, the Client Account Manager bridges the gap between our clients and our agency, ensuring seamless communication and project delivery. This role demands a proactive and organized individual with a flair for project management and client relations. Proficiency in using Monday.com for project tracking, Google Meet for regular meetings, and other digital tools is essential. The ideal candidate will not only manage day-to-day client interactions but also maintain and optimize project workflows, ensuring all client needs are met with precision and professionalism. The Client Account Manager is expected to be adept at handling various aspects of client accounts, from onboarding to ongoing project management and communication, making them a key contributor to client satisfaction and project success.
Responsibilities:
-Oversee the onboarding process, including setting up client accounts and coordinating with internal teams.
-Create, maintain, and optimize project management systems on Monday.com for effective tracking and management.
-Act as the primary contact for clients, liaising between them and various agency departments.
-Regularly send detailed updates and reports to clients, maintaining transparency and trust.
-Conduct daily team huddles and weekly review meetings via Google Meet to ensure project alignment.
-Organize and participate in weekly internal and external meetings for Funnel Optimization clients.
-Set up and manage client-specific digital spaces like Google Drive folders, Monday.com boards, and Slack channels.
-Ensure clear task assignments, deadline management, and regular updates on Monday.com.
-Proactively communicate with clients to understand and address their needs effectively.
-Document all client interactions, meeting notes, and project updates meticulously.
-Regularly review and refine project management processes for improved efficiency and client satisfaction.
-Address client concerns swiftly and escalate complex issues to appropriate team leaders.
-Stay informed about industry trends and advancements in client account management and project management.
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