Software Support Analyst

?? 3-5 years of Technology-related experience, specifically REST APIs, and JSON and XML formats ?? Ability to balance multiple customers and operational demands with a high degree of professionalism ?? Ability to quickly adapt to new programs and processes ?? Ability to use time management skills to complete tasks timely to meet required deadlines ?? Assist internal and external guests with various requests ?? BA/BS Bachelor??s Degree ?? Can work independently with minimal direction as well as collaborate on a team ?? Dedicated individual with good time management and attention to detail ?? Develops a thorough understanding of the enterprise ?? Experience with technical customer service, APIs, build and/ or production support ?? Familiarity with MS Office programs / Office 365, including Word, PowerPoint, Planner, Excel, SharePoint, Teams, Forms, etc. ?? Hospitality experience including Global Distribution Systems and/or Online Travel Agencies ?? Outstanding communication skills, including reading... writing, and speaking the English language; presenting; fully comprehending requests, memos, proposals, general correspondence, and similar written materials. ?? Own and handle customer requests regarding API adoption using ServiceNow, Jira, and other tools to process the request from initiation to completion ?? Perform other general duties and assist with special projects, as needed ?? Postman experience ?? Production Support, when needed ?? Self-starters who take the initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change ?? Splunk experience, and (optional) Datadog experience, along with the ability to efficiently gather, analyze, and derive insights from log data. ?? Team player with experience working with stakeholders across levels (individual contributor to c-suite to external) ?? Up to 5% Travel ?? Work with key stakeholders to continuously improve adoption materials and system touchpoints

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