Customer Support ?? Overnight Customer Service Jobs Remote

Job Type: Customer Support Location: Georgia Company: VSP Vision... Responsibilities: ?? Make ensuring that customer service is accurate, timely, and effective under general supervision. Answering consumer questions in a way that promotes goal achievement ?? Respond to consumer questions from members, clients, suppliers, and internal and external business partners; questions can be made by phone, in person, online, or via email. The questions can range from simple to sophisticated. ?? Depending on the Line of Business (LOB), the following areas require in-depth knowledge: ?? Plans, Products, Services, Prescriptions, and Procedures ?? Internet knowledge e-commerce and online shopping ?? Processing and collecting payments ?? Verification of eligibility ?? Order standing, shipment status, and availability of stock ?? Correct completion of all required correspondence, forms, and documents ?? Testing for quality assurance in enterprise software ?? Investigate, address concerns and/or complaints, and choose the best course of action ?? Resolve issues and offer support for problems that might not have a standard solution ?? Demonstrate to clients and potential clients the worth and advantages that the business provides through its goods, services, and solutions. ?? Determine consumer trends and share them with the relevant leaders, divisions, and business partners; provide recommendations for any necessary adjustments, modifications, or fixes; and appropriately bring up issues that might have an influence on the entire company. ?? effectively uphold support level and customer service standards applicable to your line of business. ?? Keep abreast of any modifications to the policies, practices, and details of the products, services, and solutions in order to effectively and consistently answer to client inquiries. ?? Depending on the LOB, participation in benefit fairs, open enrollment sessions, and client meetings could be necessary in order to inform attendees; occasionally, overnight travel may be required. ?? Depending on the LOB, may assist Sales Representatives with any questions they may have about orders from customers. ?? Depending on the LOB, sales representatives?? initial point of contact that is unrelated to consumer purchases may be ?? Depending on the LOB, claims may be processed in response to changes in workflow and business requirements. Requirements: Usually possesses the following competencies: ?? One to two years of experience in the call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries addressing moderate to complex consumer requests ?? Willing to work any shift, including overtime, weekends, and holidays ?? Demonstrated familiarity with the internet and comprehension of the fundamental browser settings ?? Demonstrated aptitude for using several software applications at once ?? practical familiarity with the Microsoft Office suite ?? Ability to prioritize numerous projects and be accessible for incoming calls and requests through effective verbal communication ?? Proficiency in writing communication to accurately record customer circumstances and draft letters to validate agreements reached ?? Excellent communication and rapport-building abilities ?? Posing pertinent and appropriate inquiries to ascertain the demands of customers ?? Demonstrated ability to solve problems and negotiate while making decisions ?? Capacity to implement customer/call handling principles with the proper discretion and judgment ?? Capacity to listen, handle transactions, and communicate with clients at the same time in a hectic setting ?? Candidates will undergo a credit check if this role processes payments on behalf of a third-party administrator (TPA). The following internet and hardware are necessary in order to properly and reliably carry out the responsibilities of a Customer Support Representative on our systems and networks: ?? OS (Available) ?? Windows 10 ?? CPU (Available) ?? Core i5-7500 Intel (4 Cores/6MB/4T/3.6GHz) ?? Memory (Assigned) ?? 16GB DDR4 2666MHz Memory (2 x 8GB) ?? Hard Drive (Sentry) ?? Solid State Hard Drive, 256GB ?? Headset, wired (provided) ?? Indeed. ?? Ethernet Connection (to modem/router; supplied cable/wire) NOT included: router/modem ?? Indeed. ?? Download Speed (on a home network, per user) ?? 50 Mbps ?? Upload Speed on a home network, per user ?? 10 Mbps ?? Overloaded Latency ?? Less than 150 milliseconds ?? Bilingual in French and English

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