Technical Systems Integrations Specialist
The Technical Support Integrations Specialist facilitates customer technical integrations and services for all ExploreLearning products to ensure successful implementation and usage. This role serves as a primary contact for customer technical integrations while working with other ExploreLearning personnel to identify, escalate and resolve issues during the implantation phase.
Job... Responsibilities
Provides effective and accurate technical integrations onboarding, guidance and support for customers of web-based educational solutions via phone calls, emails and desktop sharing in a timely and professional manner.
Delivers on-going higher-level customer and technical integrations support to troubleshoot rostering issues and concerns.
Collaborate with internal stakeholders (CS, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance.
Tracks, documents and reports customer issues and resolution activities.
Identifies, develops and maintains standard responses for often-encountered technical integrations issues and documentation gaps.
Maintains a working knowledge of ExploreLearning products and associated platforms and integrations system requirements.
Supports special projects and other duties as assigned by the Technical Support Manager and Team Lead.
Job Requirements
Associate's or Bachelor's degree focused on technical courses of study preferred
1+ years of experience with web application support in a technical helpdesk or customer support environment
Familiarity with standard concepts, practices and procedures within software industry
Excellent problem-solving, analytical and technical skills including the ability to quickly learn, master and describe new technology
Excellent written, oral communication and listening skills with the ability to work well within a team and with a variety of people
Solid working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications, including both desktop/laptop and tablet-based systems
Knowledge of computer networking technologies, including proxy systems preferred
Knowledge of Salesforce preferred
Knowledge of JIRA or similar program (such as Unfuddle) preferred
Good organizational and time management skills, with attention to accuracy and detail
Ability to make autonomous decisions and proactively problem solve
Why Work With Us?
In addition to competitive salaries and generous benefits, ExploreLearning offers an exciting and dynamic working environment in which creativity, teamwork and professional growth are valued and rewarded. Our award-winning online programs bring engaging and effective instructional strategies to K-12 classrooms around the world. Over the course of the last 20+ years, weve received numerous awards from some of the worlds most respected education organizations, and were recently named one of the Best Places to Work in Virginia.
Our office is based in historic downtown Charlottesville, Virginia, located approximately 100 miles southwest of Washington, D.C., and consistently rated one of Americas best places to live. The area offers a wide variety of business, cultural, historical, educational and sport-related attractions.
To learn more about our organization and the exciting work we do, visit us online.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability
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