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Remote Customer Service Representative
Shift One is currently looking for several Customer Service Representatives on first shift. We at Shift One are a job marketplace connecting frontline professionals directly to employers for contract and permanent opportunities. We are focused on making frontline work better one job at a time - for our professionals, for customers, and for partnered... employers. This is an exciting opportunity with growth potential!
Available shifts:
?? Schedule A is Monday to Friday, 7:30 AM to 4:00 PM
?? Schedule B is Monday to Friday, 9:30 AM to 6:00 PM
?? Schedule C is Sunday to Thursday, 8:30 AM to 5:00 PM
Responsibilities of the Customer Service Representative
?? Answer and book incoming calls, emails, and other requests projecting a professional and memorable image to the customer
?? Make outbound calls to book and confirm existing and potential customers to book the dispatch board to full capacity
?? Selling services to consumers who call customer service. De-escalate situations involving customers, offering patient assistance and support
?? Call clients and customers to inform them about the company??s new products, services and policies
?? Guide callers through troubleshooting, navigating the company site or using the products or services
?? Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
?? Collaborate with other call center professionals to improve customer service
?? Help to train new employees and inform them about the company??s customer management policies
?? Prepare call performance reports. Manage call performance
?? Maintain database by entering information on every call
Requirements of the Customer Service Representative
?? Strong communication, both written and verbal
?? Great active listening skills
?? Exceptional interpersonal and rapport building skills
?? A patient and empathetic attitude
?? Strong time management and organizational skills
?? Adaptability and flexibility. Comfortable working in fast-paced environments
?? Troubleshooting skills, either basic or advanced, depending on the role and industry
?? Computer literacy. Phone skills, including familiarity with complex or multi-line phone systems
?? Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
?? Ability to speak multiple languages, especially those common among callers
Compensation for the Customer Service Representative
?? Starting base pay is $16.00 to 18.00 / hr., depending on schedule & role
?? Overtime is also available
?? Weekly pay
?? Paid Time Off (start accruing time immediately)
?? 7 Paid Federal Holidays and 1 Floating Holiday
?? Health, Vision and Dental Insurances (coverage starts on Day 1!)
?? Apply today!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
?? Dental insurance
?? Health insurance
?? Paid time off
?? Paid training
?? Vision insurance
?? Work from home
Schedule:
?? 10 hour shift
?? 8 hour shift
?? Day shift
?? Monday to Friday
?? Overtime
Supplemental pay types:
?? Bonus pay
Work Location: Remote
?? Health insurance

Apply Job!