Remote Customer Service Representatives

C&S has immediate openings for full-time, remote, temp-to-hire Customer Service Representatives. Must be a Missouri resident and reside more than 45 minutes from Jefferson City.
Salary/hours for Customer Service Representatives: $16.50/hr.; Monday-Friday 9:30 a.m.-6 p.m...
Responsibilities for Customer Service Representatives:
?? answer calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services
?? gather, verify, evaluate and enter necessary social, financial and medical information into various applications
?? maintain complete and accurate computerized records of participant interactions
?? perform a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements
?? ensure timely processing of participant inquiries/annual reviews to meet client needs and program mandates
?? meet or exceed daily standards for performance, accuracy, customer service, and quality
Requirements for Customer Service Representatives:
?? basic office and computer skills
?? exceptional communications and customer service skills including skills in handling client behaviors such as fear, hostility, and aggression
?? knowledge of mathematics and accounting principles used in the calculation of public assistance benefits
?? must have high speed internet, quiet space with a door to safeguard equipment and modem/router to hard wire phone
?? knowledge of the general provisions, objectives and philosophy of public assistance programs
?? ability to multitask and resolve issues when necessary
?? requires excellent attendance with no absences during the 6-8 week training period
?? clean background and ability to pass drug screening
Apply online (including resume) and/or at 1731 Southridge Drive, Jefferson City. Questions can be directed to 573-635-9295.
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