Customer Service Representative (Remote in Florida)

Overview:** We are seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a Customer Service Representative, you will engage directly with customers, research and problem-solve to determine appropriate solutions, and operate with understanding, active listening, patience, empathy, and kindness. **Responsibilities:** ?? Engage... directly with customers who contact us for a variety of topics ?? Research and problem-solve to determine appropriate solutions ?? Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike ?? Operate with a willingness to learn and adapt to change ?? Engage with teammates, direct Manager, and other team members across many levels of the organization using virtual collaboration tools ?? *Qualifications:** ?? 2 years of customer service experience ?? Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment ?? Ability to multi-task and perform well in a fast-paced environment ?? Proficiency in using computers and internet to search for information ?? Ability to adapt to change with the business needs of the company ?? Flexibility to shift schedule and work overtime as needed ?? Must bring proven ability to maintain confidentiality and secure sensitive information ?? High school diploma or equivalent ?? Must be able to pass a background check ?? *Benefits:** ?? Competitive wages ($15.50/hour) ?? Ongoing training and development ?? Resources and opportunities to become your best ?? Medical & dental insurance ?? 401k ?? Supportive culture that values and embraces diversity and inclusion ?? Ability to work remotely with flexible scheduling

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