Part-time Junior Specialist - Customer Care (Remote)

?? * Part-time Junior Specialist - Customer Care (Remote)**
?? * Graham
...
Lidl US is seeking a Part-time Junior Specialist to support the Customer Care Department. This person will be responsible for resolving and documenting customer issues in a timely and accurate manner while maintaining high customer satisfaction.
?? REMOTE POSITION*
?? Resolve Lidl US customer issues regarding products or in store experience
?? Open, monitor, and close customer service cases in electronic CRM system
?? Greet customers warmly and determine problems or reasons for calling
?? Assist with customer refunds and reimbursements
?? Answer questions about warranties, product availability, and terms of sale
?? Escalate cases to second level customer care when appropriate
?? Provide feedback to Customer Service Management regarding departmental and company processes and procedures to ensure a positive customer experience
?? Use and modify scripted responses to guide interactions with customers
?? High School Diploma or GED equivalent
?? 1+ years related experience working in customer service call center environment
?? Previous experience resolving customer complaints
?? Experience in retail/grocery industry preferred
?? Ability to work evenings and weekends
?? Ability to maintain a professional and calm demeanor in handling complex and demanding scenarios
?? Ability to manage multiple tasks concurrently while maintaining attention to detail and commitment to deadlines
?? Excellent interpersonal skills with a focus on rapport building, listening, and asking questions
?? Excellent written and spoken communication skills
?? Strong problem-solving skills
?? Ability to be flexible and quickly adapt in a fast-paced environment
?? Ability to work well in a close knit, collaborative environment
?? Strong customer service experience, especially in assisting customers with resolving questions and potential issues
?? Experience working with CRM systems; Salesforce experience preferred

At Lidl, we know that in order for our people to do their best, they must be at their best. Thats why as a company, we offer one of the most generous benefits packages in the industry.

All our Lidl employees are eligible to receive the following benefits:
?? Medical | Dental | Vision coverage
?? Paid Holiday & Paid Time Off (PTO)
?? 401k Plan (+ 5% company match and no vesting schedule)
?? And so much more, visit our benefits page for more details and the latest updates

In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off & Sick Time.
?? * Location**

RDC {amount} miles

3815 Senator Ralph Scott Pkwy

Graham, 27302 ** Experience Level**

Graduates ** Industry Leading Benefits**

Additional Benefits

In addition to the great benefits offered to ALL employees, our Full-Time employees receive additional benefits. Benefits for ALL Employees

All our Lidl employees, regardless of full-time or part-time status, receive the following benefits Covid-19 Benefits

Available to all Lidl US employees **RDC**

Location 3815 Senator Ralph Scott Pkwy

Graham, 27302

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