Remote Night Shift Customer Service Agent
Description **Introduction**
CareCar is a non-emergency medical transportation company looking for a highly motivated Trip Assignment Specialist to work evening shifts Monday (night) - Friday (night) (11:30pm to 8am PT) remotely from home.
*Description...
The Trip Assignment Specialist is primarily responsible for assigning trips to dispatchers and Care Partners on a nightly basis. In addition, the Trip Assignment Specialist will occasionally answer calls and coordinate trips which come in during the evening hours.
*Responsibilities**
Assign trips to dispatchers in the Health-E Rides system (approx 700-900 per night)
Build dispatchers daily schedules with breaks and lunches taken into consideration
Determine which dispatchers are eligible for certain trips based on the language spoken by the member
Stack trips to contracted Care Partners
Answer inbound calls from members during evening hours
Coordinate evening trips as they come in
Assist with Care Partner related administrative tasks such as payment processing
Assist with Level 1 administrative tickets in Zendesk
*Requirements**
Previous experience in dispatching and coordinating transportation
Healthcare experience preferred
Consistently reliable and able to work evening shifts
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