Online Call Center Officer
Job Description:
As an Online Call Center Officer at Coca-Cola in Phoenix, Arizona, you will be responsible for providing excellent customer service through online channels such as email, chat, and social media. You will interact with customers to address inquiries, resolve issues, and provide information about products and services. Additionally, you will be expected to maintain accurate... records of customer interactions and contribute to meeting customer satisfaction targets.
Responsibilities: 1. Respond promptly and professionally to customer inquiries via email, chat, and social media. 2. Resolve customer complaints and issues effectively and efficiently. 3. Provide accurate information about Coca-Cola products and services. 4. Maintain thorough and accurate records of customer interactions. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Meet or exceed customer satisfaction targets. 7. Stay up-to-date on product knowledge and company policies. 8. Provide feedback to management on customer trends and issues.
Requirements: 1. 3 years of experience in customer service or a related field. 2. Reliable and dedicated work ethic. 3. Strong problem-solving skills. 4. Ability to manage people and handle difficult situations professionally. 5. Excellent communication skills and attention to detail. 6. Proficiency in computer and internet usage. 7. Ability to work independently and as part of a team. 8. Flexibility to work varying shifts.
- Benefits:
- Company-provided equipment for work
- Relocation allowance for eligible candidates
- Company transportation for commuting purposes
Working Environment:
At Coca-Cola, we thrive in an environment that embraces and navigates change seamlessly. We encourage a dynamic and innovative work culture that values collaboration, diversity, and continuous improvement.
Deadline to apply: June 23, 2024
Equal Opportunity Statement:
Coca-Cola is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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