Virtual Customer Care Manager II

Employer Industry: Residential ConstructionWhy Consider this Job Opportunity...
• Opportunity for career advancement and growth within the organization
• Rich and fulfilling career across multiple geographies and brands
• Supportive and inclusive work environment
• Competitive salary and benefits package
• Chance to make a positive impact on homeowner satisfaction
What to Expect (Job Responsibilities):
• Coordinate virtual response to customer warranty calls through TechSee platform and MS Dynamics 365
• Conduct analysis of issues via virtual appointment to triage and determine appropriate next steps
• Create service requests, line items, and work orders in MS Dynamics 365 based on virtual inspection results
• Manage service requests to resolution, confirming scheduled repairs are complete, and closing out in MS Dynamics 365
• Address complaints, provide solutions within warranty guidelines, and follow-up to ensure resolution
What is Required (Qualifications):
• Minimum High School Diploma or equivalent
• Associate degree preferred
• Valid Driver’s License
• Construction industry experience preferred
• Proven customer care experience with strong emphasis on quality service
• Excellent communication and listening skills
How to Stand Out (Preferred Qualifications):
• Experience working within MS Dynamics 365 and TechSee
• Strong analytical ability for root cause analysis
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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