Technical Service Specialist, CRM - Night Shift (Remote)

Careers that Change Lives
In this fast-paced exciting role as a Technical Services Specialist you will have responsibility for supporting accounts for remote monitoring for our CareLink Express Service. This enables acute care settings to quickly obtain data regarding the status of Medtronic implanted cardiac devices, facilitating faster treatment decisions...
Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident —we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions.
We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.
A Day in the Life
• Review Cardiac Implantable Electronic Device data and provide quality analysis of the data
• Provide results to the facility in a specified timeframe via phone and written communications
• Provide accurate technical information to callers
• Responsible for receiving, documenting/reporting customer contacts and complaints for tracking, trending, and FDA reporting
• May train others on non-technical aspects (soft skills) of the job as well as the technical training and certification
• Able to operate a computer and work in multiple operating systems
• Answer incoming calls from customers
• Provide technical support to incoming callers who need assistance utilizing interrogation devices for pacemakers/implantable defibrillators
Additional Information
• This position is a remote role that will not report to a Medtronic facility. All candidates must have access to reliable, high-speed internet, and a quiet, confidential, and disruption-free work environment.
• Scheduled hours for this position are Monday through Friday, 9:00 PM - 6:00 AM CST with an on-call rotation
Must Have: Minimum Requirements
• Bachelors degree required
• Minimum of 2 years of experience, or advanced degree in lieu years of experience
Nice to Have
• Experience with reading, interpreting device diagnostics and troubleshooting Cardiac Implantable Electrical Devices – pacemakers, ICDs and CRT-D devices
• Previous Cardiac experience
• Field sales or clinical specialist experience with cardiac devices
• Call center or customer service experience
• Medtronic CIED device product knowledge
• Remote Monitoring experience with Carelink and/or Carelink Express website
• Knowledge of FDA/GMP/MDR device regulations
• Advanced verbal and written communication skills
• Analytical/critical thinking skills/experience
• Time management skills
• Demonstrated ability to utilize computer and telephone efficiently
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America

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