Seeking entry level virtual assistance for an Airbnb business - Contract to Hire

Responsibilities
?? Manage Airbnb listings, including updating listing information, pricing, and availability
?? Respond to guest inquiries and communicate with guests throughout their stay...
?? Coordinate check-in and check-out processes
?? Handle any guest issues or complaints promptly and effectively
?? Provide recommendations to guests for local activities, attractions, and restaurants
?? Ensure that the Airbnb listings meet high standards of cleanliness and maintenance
?? Monitor and manage guest reviews and ratings
?? Disputing reviews with Airbnb through understanding and referencing their Review Policy
?? Initiating and tracking claims and resolutions through AirCover, Resolution Center, or other coverage plans
?? Financial reporting for clients monthly
?? Invoicing clients and tracking invoices to make sure they are paid
?? Communicate with cleaners to make sure properties are completed and pictures are provided, report all supplies needed to management
?? Assisting in the continual growth of our business
?? *Requirements**
?? Clear & effective communicator speaking & writing in English
?? Must be able to follow simple & detailed instructions
?? Must have a flexible schedule
?? Go getter & problem-solving work ethic
?? Prior experience with Airbnb or other short term rental business preferred

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