Disney Social Media Customer Support Specialist

Job Summary: The Elite Job is seeking a dedicated and enthusiastic Disney Social Media Customer Support Specialist to join our team remotely. This role involves providing exceptional customer service to Disney fans through various social media platforms. As a key member of our support team, you will engage with customers, resolve their inquiries, and ensure a magical experience in line with... Disneys standards.

Key Responsibilities: ??? * Monitor and respond to customer inquiries on Disneys social media platforms including Facebook, Twitter, Instagram, and others. ??? * Provide accurate and timely information regarding Disney products, services, and policies. ??? * Address customer complaints and escalate issues when necessary to ensure customer satisfaction. ??? * Collaborate with team members to maintain a consistent and high-quality support experience. ??? * Keep up-to-date with Disney promotions, events, and updates to provide informed responses to customers. ??? * Utilize customer feedback to suggest improvements to Disneys social media engagement strategies. ??? * Maintain a positive and professional demeanor in all customer interactions. ??? Required Skills and Qualifications: ??? * Excellent written communication skills with a strong command of the English language. ??? * Proficiency in using social media platforms for professional purposes. ??? * Strong problem-solving abilities and attention to detail. ??? * Ability to work independently and manage time effectively in a remote work environment. ??? * Familiarity with Disney products, services, and the brands values. ??? * Customer service experience, preferably in a social media or online support setting. ??? * Technical proficiency with CRM software and other customer support tools. ??? Experience: ??? * Minimum of 1-2 years of experience in customer service or social media support. ??? * Experience working in a remote setting is preferred. ??? * Knowledge of Disneys products and services is a plus. ??? Working Hours: ??? * Flexible working hours, including evenings, weekends, and holidays as required to support Disneys global customer base. ??? Knowledge, Skills, and Abilities: ??? * Strong understanding of social media etiquette and best practices. ??? * Ability to multitask and manage multiple customer interactions simultaneously. ??? * Excellent organizational skills and the ability to maintain accurate records. ??? * Empathy and patience in handling customer inquiries and complaints. ??? * Ability to quickly learn and adapt to new technologies and processes. ??? Benefits: ??? * Competitive salary and performance-based incentives. ??? * Flexible work-from-home arrangements. ??? * Comprehensive health, dental, and vision insurance. ??? * Paid time off and holidays. ??? * Opportunities for career growth and development within the company. ??? * Employee discounts on Disney products and services. ??? Why Join Us: ??? * Be part of a passionate and dynamic team that values creativity and innovation. ??? * Work with one of the most beloved brands in the world and bring joy to Disney fans. ??? * Enjoy the flexibility of a remote job while making a significant impact on customer satisfaction. ??? * Receive continuous support and training to excel in your role. ??? How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and passion for Disney to us. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

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