Virtual Customer Care Professional

Company Overview: American Express, a globally recognized brand, is a leader in providing innovative financial services and products. Known for its customer-centric approach, American Express is dedicated to delivering exceptional service and building lasting relationships with its customers. Join a company that values integrity, service, and innovation.

Job Summary: As a Virtual Customer Care... Professional, you will be the face of American Express, providing world-class service to our customers. You will handle a variety of customer inquiries and issues, ensuring each interaction leaves a positive impression of the company. This is a remote position, allowing you to work from the comfort of your home while making a significant impact on our customers experiences.

Key Responsibilities: ??? * Provide exceptional customer service via phone, email, and chat ??? * Address and resolve customer inquiries and issues in a timely and effective manner ??? * Educate customers about American Express products and services ??? * Maintain up-to-date knowledge of company offerings and policies ??? * Identify and escalate complex issues to appropriate departments ??? * Follow up with customers to ensure their issues are resolved satisfactorily ??? * Document all customer interactions accurately in the CRM system ??? Required Skills and Qualifications: ??? * Excellent communication skills, both verbal and written ??? * Strong problem-solving abilities ??? * Ability to multitask and manage time effectively ??? * Proficiency with CRM software and other customer service tools ??? * High school diploma or equivalent required; a bachelors degree is preferred ??? * Previous customer service experience, particularly in a virtual environment, is a plus ??? Experience: ??? * Minimum of 2 years in a customer service role, with a preference for experience in financial services ??? * Experience working remotely is highly desirable ??? Working Hours: ??? * Full-time position with flexible working hours, including evenings, weekends, and holidays to accommodate customer needs ??? Knowledge, Skills, and Abilities: ??? * In-depth understanding of American Express products and services ??? * Ability to handle sensitive information with discretion ??? * Strong organizational skills and attention to detail ??? * Ability to work independently and as part of a team ??? * High level of empathy and customer-centric mindset ??? Benefits: ??? * Competitive salary and performance-based bonuses ??? * Comprehensive health, dental, and vision insurance ??? * 401(k) with company match ??? * Paid time off and holiday pay ??? * Professional development opportunities ??? * Employee wellness programs ??? * Access to employee assistance programs ??? Why Join Us: ??? * Be part of a globally respected company known for its commitment to customer service excellence ??? * Enjoy the flexibility of working from home ??? * Grow your career with opportunities for advancement within the company ??? * Work in an inclusive environment that values diversity and encourages innovation ??? How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume along with a cover letter detailing your relevant experience and explaining why you would be a great fit for this role

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