Specialist, Customer Support , EUC Remote I
- * Specialist, Customer Support , EUC Remote I**
ID...
20163-0222-33469
Location : Street
705 Canterbury Road
Pos. Type
Full Time Regular
Job Location
US-NC-Kings Mountain
Pos. Category
Information Technology
Location Zip
28086
Remote
No
Due Date
- 03/02/2022
- *Overview**
HanesBrands Inc., (HBI) is a global company with more than 60,000 associates in 47 countries, all working together to create the worlds best apparel to include iconic brands such as Champion, Hanes, Bali, Bonds, and many more. We offer enormous opportunities for creative thinkers, for people with a passion for consumers, and for people who think like business owners. Were building a truly inclusive culture, where people of different backgrounds, races, cultures and experiences come together to make us stronger. We are a sustainable company committed to making a positive difference in our communities and around the world.
- The Specialist, Customer Support EUC I, provides global IT Services support (such as infrastructure, applications, end-user computing, etc) to employees and third-parties. This role typically provides first level support for highly complex IT Services.
- *Responsibilities**
- Resolves IT Services problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Makes assessment of problems and determines if the problem is business process, application or infrastructure related.
- Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
- Escalates unresolved issues to technical specialists, application or system support specialists.
- Maintains and updates records and tracking databases for IT Service incidents.
- Uses expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and/or hardware products.
- Works closely with management to mitigate recurring problems.
- Adheres to security procedures, change control guidelines and Sarbanes-Oxley requirements.
- *Qualifications**
- BS/BA in IT or related field preferred.
- 1 - 3 years of experience in IT required.
- Excellent customer service, forms strong working partnerships within IT and the business community.
- Desktop computing hardware configurations and operation of peripherals (printers, disk drives, network connections, backup drives, mobile technologies, etc.). Understanding of software installation and configurations on both the Microsoft Windows and Apple iOS platforms.
To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status.
EOE/AA: Minorities/Females/Veterans/Disabled.
Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:
Telephone: View phone number on click.appcast.io
Email: View email address on click.appcast.io
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