Remote Outbound Call Center Agent
Employer Industry: Healthcare Insurance
Why Consider This Job Opportunity...
Competitive pay up to the maximum amount specified in the job description
Opportunity for career advancement and growth within the organization
Remote work opportunity with the flexibility to choose a dedicated work area
Supportive work environment that values communication and problem-solving skills
Chance to make a positive impact on members' healthcare experience
What To Expect (Job Responsibilities)
Meet production, quality, and regulatory expectations
Review and determine if cases require additional clinical review
Make outbound calls to providers and members for case information
Demonstrate proficiency in solving complex problems using available resources
Set up cases correctly and document required information
What Is Required (Qualifications)
High School Diploma / GED
1+ years of professional experience in an office or healthcare environment
Prior customer service experience making outbound calls
Proficiency in using Microsoft Office Products
Ability to work an eight-hour shift Monday-Friday between 7am-7pm
How To Stand Out (Preferred Qualifications)
Previous experience working with back office medical platforms and/or authorizations systems
Experience in the Healthcare Industry, Hospital, Physician's Office, or Medical Clinical setting
Professional experience in a Clerical or Administrative support related role
Quick learner of various computer systems or applications
#HealthcareInsurance #RemoteWork #CareerGrowth #CompetitivePay #ProblemSolving
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