Live Chat Teleperformance Representative /URGENT/ Part-Time Remote ? Apply Now
We are a dynamic and customer-centric organization seeking a motivated individual to join our team as a Live Chat Teleperformance Representative. This is a part-time remote position, offering flexibility and the opportunity to provide exceptional customer service from the comfort of your own home.
Job Description: As a Live Chat Teleperformance Representative, you will be responsible for... engaging with customers through live chat interactions to address inquiries, provide support, and ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering top-notch service.
Key Responsibilities: ? Live Chat Interaction: Engage with customers in real-time through live chat to address their queries, provide information, and offer assistance. ? Problem Resolution: Effectively troubleshoot and resolve customer issues, escalating complex problems to the appropriate channels when necessary. ? Product Knowledge: Develop a deep understanding of our products and services to provide accurate and relevant information to customers. ? Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and creating positive interactions. ? Documentation: Maintain detailed records of customer interactions and transactions to ensure accurate and thorough documentation.
What You Will Do:
? Provide timely and effective responses to customer inquiries via live chat.
? Collaborate with team members and other departments to resolve customer issues.
? Stay informed about product updates, policies, and procedures to ensure accurate assistance.
? Maintain a professional and customer-focused demeanor in all interactions.
? Meet or exceed performance metrics related to customer satisfaction and issue resolution.
Requirements: ? Strong written communication skills. ? Previous customer service or live chat experience is a plus. ? Ability to work independently and remotely. ? Proficient in using live chat software and other relevant tools. ? Excellent problem-solving skills and attention to detail. ? Flexibility to work a part-time schedule, including weekends if needed.
How to Apply: If you are passionate about delivering excellent customer service and thrive in a remote work environment, we encourage you to apply now. Click the "Apply Now" button to submit your application. This is an urgent hiring process, and we look forward to welcoming the newest member to our team
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