Customer Service Representative (Remote)

WHAT YOU'LL DO
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats.
• Multitask while assisting customers...
• Maintain a high level of Customer Satisfaction and quality scores
• Educate customers on the use of our website and books
WHAT YOU'LL BRING
• Customer-centric attitude
• Critical thinking and problem-solving skills
• Excellent communication skills, both written and verbal
• Active listening skills
• 2+ years of call center experience
• 2+ years of online customer service chat experience
• Ability to multi-task, set priorities and manage time effectively
• Excellent Attendance
• Experience in the use and application of the most current technologies and products used in the industry
• Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats.
• Ability to set up and troubleshoot equipment, independently.
• A strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams.
• Ability to work autonomously in a goal-or-paced, self-motivated team environment
• Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems.
• Bring a positive and respectful attitude every day, while working independently and as a part of a team.

LOCATION

This is a fully remote, work-from-home position based in the state of Texas.

ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity.

WHY YOU'LL LOVE IT HERE
• $13.50 - $15.00 per hour (based on experience)
• Flexible scheduling
• Earn Paid Time Off at Accrual Rate of 15-days per year
• 6 Paid Holidays per calendar year
• Medical & Vision Insurance
• Dental Insurance
• 401(k) Retirement Plan with Employer Match
• Company paid STD/LTD
• Company paid Life Insurance
• Annual bonus incentive
• Professional development & growth opportunities
• Work with nice, fun people
• FREE BOOKS!
POSITION TYPE/EXPECTED HOURS

Full-time positions are available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning and afternoon hours. Weekend shift(s) are required for this position.

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