Customer Service Representative - Call Center (Remote)

Job Title: Customer Service Representative

BONUS Opportunity after training completed and milestones ?? Contract to Hire...

Position Location: 100% REMOTE but must be local to Pittsburgh or Camp Hill, PA
?? Will work remote but may be required to work on site in either the Pittsburgh or Camp Hill location. Will be required to be onsite 1-2 times per quarter (subject to change per business needs).
?? You will be required to go onsite if facing system or equipment issues
?? Candidates MUST be open to work any shift between the hours of 8:00AM ?? 8:00PM
?? Bilingual Spanish speaking candidates are welcome and encouraged to apply
?? Must be open to working the 11:30AM - 8:00PM shift

Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls.

Will be trained on the Avaya system.

Qualifications: ?? Years of industry experience: 1-3 years?? experience in customer service or call center environment ?? Educational requirements: High School Diploma/GED ?? This is high energy role and requires individuals who can adapt to changes quickly ?? Will work in a fast paced environment ?? Must have empathy and the ability to control conversation/call) ?? Preferred - Health Insurance Call Center Experience ?? Soft skills are very important to this role and require a level of professionalism and caring. ?? Bilingual Spanish speaking candidates are welcome and encouraged to apply

Job Types: Full-time, Contract

Pay: $15.88 - $16.11 per hour

Expected hours: 40 per week

Benefits:
?? Health insurance
?? Work from home

Location:
?? Pittsburgh, PA (Required)

Work Location: Remote

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