Customer Contact Center - Virtual Consultant
Employer Industry: Banking and Financial Services
- Why consider this job opportunity...
- Competitive salary with potential cash or equity-based incentives based on performance
- Comprehensive benefits package including medical, dental, and vision insurance
- Opportunities for career advancement and professional development
- Flexible work arrangements with the ability to work remotely
- Supportive and inclusive work environment recognized as a Top Place to Work
- Paid Time Off (PTO) and company-paid holidays
- What to Expect (Job Responsibilities):
- Serve as the first line of contact for customer inquiries via inbound and outbound calls
- Provide assistance with bank operations, transaction processing, and electronic services
- Communicate through various channels including email and secured messaging
- Identify customer needs and recommend suitable products and services
- Follow all bank policies, laws, and regulations while performing basic teller transactions
- What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 2 years of experience in customer service, contact center, or teller roles
- Registration with the Nationwide Mortgage System Registry (NMLS) and annual renewal
- Strong communication skills, both verbal and written
- Proficiency in Windows-based and Microsoft Office applications
- How to Stand Out (Preferred Qualifications):
- 3+ years of experience in customer service, contact center, or teller roles
- Associate Degree or higher education
- Previous banking experience
- Demonstrated ability to learn and use new technology effectively
- Strong organizational and prioritization skills
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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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