Customer Service Representative - Phone Agent (100% remote)
Employer Industry: Financial Technology
Why Consider This Job Opportunity...
100% remote position with provided work-from-home equipment
Opportunity for immediate consideration with a start date of 9/23/2024
Comprehensive training program with a structured schedule to ensure success
Supportive team environment focused on customer satisfaction
Flexible work shifts available, including weekends
Strong potential for career growth within a rapidly expanding company
What To Expect (Job Responsibilities)
Provide exceptional customer support by handling inquiries and resolving issues
Gather and assess customer information to fulfill their needs effectively
Educate customers on solutions to ensure concerns are addressed on the initial call
Navigate multiple systems and computer screens while engaging with customers over the phone
Maintain a high level of professionalism and urgency in a fast-paced environment
What Is Required (Qualifications)
Minimum of 2 years of experience in a call center or help desk capacity
Proficiency in customer service software and applications, including Microsoft Office/Teams
Strong decision-making and analytical abilities
High school diploma, GED, or equivalent required
Ability to work independently and collaboratively within a team
How To Stand Out (Preferred Qualifications)
Financial service experience strongly preferred
Bilingual in English and Spanish is highly preferred
Open-minded and adaptable with a willingness to learn new skills
#FinancialTechnology #CustomerService #RemoteWork #CareerGrowth #TrainingProvided
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