Customer Support Specialist

Description:
?? Outstanding Service: Deliver exceptional customer support through various channels (phone, email, chat). First contact with customers and understand their needs.
?? Help: Assist customers with basic inquiries and resolve issues related to our software. Inquiries come in through phone, email and chat. All using one system, intercom.
?? Customer Support: Manage incoming customer inquiries and tickets efficiently using our Intercom ticketing system.
?? Product Familiarization: Become a product expert in SwiftComply??s compliance software.
?? Relationship Building: Create a positive first impression and foster strong customer relationships.
?? Documentation: Maintain detailed records of customer interactions and feedback.

Requirements: ?? Strong interpersonal and communication skills: You can effectively communicate complex information in a clear and concise manner, both verbally and written. ?? Problem-solving abilities: You enjoy troubleshooting issues and finding solutions to... customer challenges. ?? Attention to detail: You are organized and accurate in your work. ?? Customer focus: You prioritize customer satisfaction and build strong relationships. ?? Technical aptitude: A basic understanding of software applications is helpful. ?? Experience in a customer support role: While not required, previous experience with Intercom or Water Compliance is beneficial

Benefits:
?? Healthcare - we offer medical, dental, and vision insurance with an HSA option
?? Life insurance - we offer free life insurance plan for you
?? 401(k) - we provide pre-tax/roth options and the company makes a contribution equal to 3% of your compensation, regardless of your contribution amount
?? Remote - we work remotely and provide a $1000 home office setup stipend
?? Paid time off - we encourage you to take time for vacation, wellness day, etc, for a positive work-life balance and you get your birthday off
?? Parental leave - we want you to enjoy some time with your new addition to the family with a 2 months paid leave

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