Work at Home Customer Service Agent (Full-Time & Part-Time) (NC)
Employer Industry: Customer Experience Solutions
Why Consider This Job Opportunity...
Salary range of $12.10 - $16.10 per hour, with regular reviews and raises based on performance
Opportunity for career advancement within the organization
Engaging and fun work environment with casual dress code
Incentives including cash prizes and bonuses such as computers, tablets, and trips
Comprehensive benefits including medical, dental, and vision coverage options
Paid time off and paid training opportunities available
What To Expect (Job Responsibilities)
Provide customer service and technical support, resolving customer issues effectively
Utilize systems and technology for account management tasks
Identify sales opportunities and apply sales skills to promote products and services
Ensure first call resolution through effective problem-solving and communication
Escalate customer dissatisfaction to the managerial team when necessary
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words per minute)
Basic knowledge of Microsoft Office Suite and Windows operating system
How To Stand Out (Preferred Qualifications)
Previous experience in customer service or sales-related roles
Strong aptitude for conflict resolution and negotiation
Ability to thrive in a fast-paced environment with change and ambiguity
Familiarity with call center operations or customer experience management
#CustomerService #CareerGrowth #CompetitiveCompensation #WorkFromHome #Incentives
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