Remote CSR - Customer Service Representative

Shift: Must be available between 7am-10pm, 5 days a week including at least 1 weekend.
?? *REMOTE POSITION
...
Pay: $17/hr
?? Excellent written and verbal customer service experience
?? Microsoft Outlook
?? Will be answering phone calls and emails
?? Must pick up equipment that is provided in Coppell facility

Key Roles & Responsibilities: ?? Provide Outstanding Customer Support: Assist customers via phone, email, and live chat, ensuring a seamless experience across all communication channels. Work with our Core Values in mind and represent the company well. ?? Resolve Customer Issues: Troubleshoot and resolve product or service-related issues, collaborating with other teams when necessary to deliver timely solutions. ?? De-escalate Concerns: Handle customer complaints and concerns with empathy and professionalism, turning negative situations into positive outcomes. ?? Uphold Company Values: Represent the company with integrity and commitment to our Core Values in every customer interaction. ?? Contribute to Continuous Improvement: Provide feedback to management on recurring issues and customer pain points, helping to improve processes and the overall customer experience.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:
?? Dental insurance
?? Health insurance
?? Vision insurance

Shift:
?? Day shift

Work Location: Remote

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