Operations Analyst / Trust & Safety (Remote, United States)

Description:
?? Review online activity of K-12 students for safety intervention
?? Communicate with customers about incidents
?? Apply judgment to make decisions for student safety
?? Record precise notes in Salesforce CRM
?? Identify trends and collaborate with Operations Analysts
?? Develop processes with department leadership
?? Audit decisions for accuracy and efficiency
?? operate independently with ownership

Requirements: ?? Experience using a variety of desktop and web-based applications ?? Experience in crisis management, child advocacy, content moderation, or a related field or degree ?? Strong comfort level in communicating sensitive information through email, text, and phone ?? Ability to stay focused on the same task for long uninterrupted periods ?? Passion for reading with excellent reading comprehension ?? Confidence to operate independently and autonomously within a virtual team environment ?? High degree of ownership of individual outcomes and contribution to the department and... company goals ?? Passion for continuous improvement and a willingness to manage change with grace ?? Fluency in Spanish is a plus

Benefits:
?? Employee benefits include medical, dental and vision
?? Extensive Employee Assistance Program
?? Participation in the Company??s 401(k) plan with a 4% company contribution
?? Access to WorkLifeMatters Employee Assistance Program includes 6 free face-to-face counseling visits per employee/household member per year and unlimited telephone counseling 24/7/365

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