Customer Service Representative

The Role:

We??re seeking a Customer Support Representative to join our team and provide technical support to our customers via email, SMS, and call. Your work hours will be 8:30 AM to 5:00 PM CST, Monday through Friday. This position is 100% remote...

The Company:

Dealer Image Pro provides hardware, software, and training to auto dealers so that they can capture high-quality inventory content and quickly get it online.

Key Responsibilities: ?? Alongside your team, handle customer requests, questions, and challenges across all channels ?? Utilize help articles to identify and resolve customer issues quickly

Required Skills and Qualifications: ?? Natural troubleshooter, problem-solver, and multitasker ?? Excellent written and oral communication skills ?? the majority of the work is customer-facing, and all correspondence should reflect the highest level of professionalism ?? Aptitude to learn technical concepts and communicate to technical & non-technical audiences ?? Strong interpersonal and collaborative skills, along with the ability to work independently ?? Experience with macOS and iOS is required ?? Previous Salesforce experience is desirable ?? Knowledge of dealership operations and auto dealer products is desirable

Compensation:
?? $21-$23/hr + incentives for positive CSATs
?? 401k
?? Health, vision, and dental insurance
?? 2 weeks of paid vacation

When submitting to Indeed, please be sure to answer the additional ??Application Question?? to be considered for this position:

??Describe when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service???

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:
?? 401(k)
?? Dental insurance
?? Health insurance
?? Paid time off
?? Vision insurance
?? Work from home

Shift:
?? 8 hour shift

Application Question(s):
?? Describe a time when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service?

Work Location: Remote

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