Customer service agent

Description Introduction

CareCar is a non-emergency medical transportation company looking for a highly motivated Trip Assignment Specialist to work evening shifts Monday (night) - Friday (night) (11 : 30pm to 8am PT) remotely from home...

Description

In addition, the Trip Assignment Specialist will occasionally answer calls and coordinate trips which come in during the evening hours.

Responsibilities
?? Assign trips to dispatchers in the Health-E Rides system (approx 700-900 per night)
?? Build dispatchers daily schedules with breaks and lunches taken into consideration
?? Determine which dispatchers are eligible for certain trips based on the language spoken by the member
?? Stack trips to contracted Care Partners
?? Answer inbound calls from members during evening hours
?? Coordinate evening trips as they come in
?? Assist with Care Partner related administrative tasks such as payment processing
?? Assist with Level 1 administrative tickets in Zendesk

Requirements
?? Previous experience in dispatching and coordinating transportation
?? Healthcare experience preferred
?? Consistently reliable and able to work evening shifts

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Last updated : 2024-09-11

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