Healthcare Call Center Representative - Customer Service Specialist
Description
Are you passionate about delivering top-notch customer service and making a difference in healthcare? Join our team as a Healthcare Call Center Representative and enjoy a supportive work environment that values your growth and success. This role offers career advancement opportunities, competitive benefits, and a team dedicated to helping you thrive...
As a Healthcare Call Center Representative, you'll be the voice of our organization, assisting patients and healthcare providers with their needs. This remote position is perfect for customer service professionals with a background in healthcare who excel in a high-volume call center setting. Please note, candidates must be local to Hillsboro, OR, as equipment pickup and setup will be required on the first day.
Key Responsibilities
Handle Inbound & Outbound Calls: Manage high call volumes, assisting with appointment scheduling, account status inquiries, and patient outreach.
Electronic Communication: Route incoming calls from patients, physicians, and other departments following established guidelines.
Appointment Management: Schedule, reschedule, and cancel appointments according to set scripts and protocols.
General Services: Provide facility directions, handle departmental mail, and offer information on additional services such as Membership Services and Pharmacy.
Insurance & Demographics: Verify insurance eligibility, update demographic information, and manage provider selections and special needs.
Referrals & Specialty Care: Coordinate referrals, track specialty care processes, and ensure efficient patient care.
Record-Keeping: Maintain accurate records and generate reports as needed using various computer programs.
Exceptional Service: Utilize critical thinking and communication skills to resolve issues and deliver outstanding customer service.
Qualifications
Experience: Minimum of 1 year in a call center or customer service role, preferably in a healthcare setting.
Skills: Proficient in multitasking and using multiple computer screens simultaneously. Experience with HealthConnect is a plus.
Communication: Strong communication, critical thinking, and problem-solving skills.
Reliability: Excellent attendance, especially during the first 90 days, is essential.
Work Schedule
Primary Care Team: Shifts between 5 am - 8 pm, Sunday to Saturday (availability for weekends required).
Specialty Care Dermatology Team: Shifts between 7:45 am - 5:15 pm, Monday to Friday (no weekend work).
Additional Information
Virtual group interviews will be conducted.
This position offers potential for long-term stability and opportunities for growth.
To apply, please submit your resume and indicate your preference for the Primary Care or Specialty Care Dermatology team, or if you are open to both.
Join Us Today!
If you're ready to contribute to a vital field and be part of a dynamic team, apply now! We look forward to hearing from you.
Employment Type: Full-Time
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