Customer Service Full time Remote ($17-$22 hour based on experience)

Seeking a customer service sales team member with a positive attitude for health insurance agency

Pay rate: $17.00 - $22.00 per hour plus bonuses...

SCHEDULE:
?? Mon. Tues. Weds. Thurs: 8:30 AM - 5:30 PM or 9 A.M. - 6 P.M.
?? Friday: 8:30 AM - 4:30 PM OR 9 A.M. - 5 P.M.
?? Sat. & Sun: OFF

CUSTOMER SERVICE SALES AGENT MUST:
?? Be able to multitask
?? Be proficient in Google products (Gmail. Excel, Google Chat, Google Space)
?? Be able to work efficiently under pressure
?? Have phone and email etiquette
?? Be coachable
?? Be a team player
?? Fluent in Spanish is preferred but not required

JOB RESPONSIBILTIES:
?? Communicating with customers and sales representatives.
?? Analyzing customer behavior.
?? Gathering information about customer complaints.
?? Developing aggressive retention strategies based on customer feedback.
?? Negotiating with customers to renew contracts and retain business relations.
?? Meeting with the sales team to propose customer retention solutions.
?? Writing and presenting customer behavior reports.
?? Building positive relationships with customers and business associates.
?? Sales and Health Insurance Experience a plus but not required

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