Customer service agent

Job Description :
?? Deliver the best customer service through efficiency and delivering quality on time, every time.
?? Provide guidance and best practices via multi-channels (phone, email, chat and social media...
?? Assist customers with questions relating to product usability; this includes proactively identifying customer needs through problem recognition, de-escalation and providing first contact resolution.
?? Accurately document customer interactions using our Customer Relationship Management software.
?? Be a specialist on dotloop's product, features and functionality to confidently promote the benefits of being a dotloop user.
?? Champion the voice of the customer by providing feedback to our product team.
?? Team player- be excited to openly communicate with all customers (internal and external) and be able to adapt quickly to changes.

Who you are
?? Candidates should have at least one year experience in a customer service or communications role.
?? Consistent track record of working independently to complete a high volume of customer cases.
?? Proficient use of web-based products, MS Office and Client (or a similar CRM system).
?? Basic Real Estate knowledge is preferred but not required.
?? You're hard-working, motivated, enthusiastic and honest; work effectively in a rapidly changing, fast-paced environment in a very dynamic company.
?? Self starter : the site is full of features both on the consumer-facing side and back-end that require an intimate knowledge of our systems;

we will give you the knowledge you

Last updated : 2024-09-15

Apply Job!