Remote Virtual Chat Assistant

Job Title: Remote Virtual Chat Assistant

Company: [Your Company Name]

Location: Remote

Job Description:

We are looking for a tech-savvy and customer-focused Remote Virtual Chat Assistant to provide real-time assistance to customers through online chat platforms. In this role, you will use Microsoft-based tools to communicate effectively with customers, resolve issues, and ensure a seamless digital customer experience. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a remote environment.

Key Responsibilities: ?? Provide real-time customer support via online chat using Microsoft Teams and other messaging platforms ?? Address customer questions, troubleshoot issues, and provide information about products and services ?? Log customer interactions and maintain accurate records using Microsoft Dynamics 365 ?? Guide customers through online processes and help resolve technical issues related to accounts, products... or services ?? Escalate complex issues to the appropriate department and follow up to ensure resolution ?? Stay informed about company products, services, and promotions to provide accurate information ?? Work closely with team members to ensure a consistent and high-quality customer experience ?? Meet performance goals including response times, resolution rates, and customer satisfaction metrics

Qualifications: ?? Experience as a chat assistant, customer service representative, or in a similar role ?? Proficiency with Microsoft Office Suite (Teams, Outlook, Excel) and CRM systems (Dynamics 365 preferred) ?? Excellent written communication skills and attention to detail ?? Ability to multitask and manage several chat conversations simultaneously ?? Strong problem-solving skills and a customer-first mindset ?? Ability to work independently in a remote environment ?? Basic technical troubleshooting abilities ?? High school diploma or equivalent; additional certifications in customer service or Microsoft tools are a plus

Benefits:
?? Flexible remote work schedule
?? Competitive pay and bonuses
?? Opportunities for career advancement
?? Training and support in using Microsoft tools and customer service best practices
?? Collaborative and inclusive team environment

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