Senior Manager, Crisis Operations

At the Coca-Cola Company, we are a dynamic hub of excellence, crafting the brands and choice of drinks that people love. We value how we work as much as what we achieve. The Coca-Cola Company transformed its approach and capabilities as it relates to digital experiences and crisis management. Marketing & PACS Services (MPS) has been at the forefront of digitizing, automating, and scaling... enterprise services for impact. It is a highly dynamic and iterative organization that is continuously evolving. In this opportunity within the Digital PACS & Care (DPC) organization, the Senior Manager, Crisis Operations, will join the new service line to implement calming, repeatable and trusted data-powered crisis operations. The successful candidate will be responsible for driving our ambition forward ?? to get the right insights, at the right time, to the right people to facilitate mature business decision making.

Location: Atlanta, Georgia

What You??ll Do For Us
?? Design efficient and repeatable crisis operations with user-focused thinking in partnership with Digital PACS & Care (DPC) team members and Corporate Communications partners
?? Create and maintain crisis operations documentation for supporting digital communications, Brand PR, global events, social media moderation, etc.
?? Implement and scale already proven crisis operations globally in each of our Operating Units (OU??s)
?? Conduct frequent retrospectives to refine existing operations and identify new areas of opportunity for development
?? Build TCCC crisis protocols for our networked organization that connects decision makers, functions, analysts and front-line communicators, achieving end-to-end crisis operations
?? Train, educate and inspire the TCCC system on crisis operations with an engaging and customized training program
?? Position Details

Hybrid work schedule - 2 days per week in person and 3 days virtual

Individual contributor role - no direct reports

Qualifications & Requirements

Looking for candidates with 5+ years of work experience, with high relevance to responsibilities of this role including experience designing and implementing successfully adopted operations; experience working across teams and geographies in a complex, global environment partnering with internal and external colleagues; and ideally, experience in crisis and reputation management. Also looking for:
?? Excellent and charismatic communication skills
?? Passion for operations design and crisis/reputation management
?? Calm and unflappable demeanor in stressful and chaotic situations
?? What We??ll Do For You
?? Career Growth: We are committed to your professional development, offering opportunities for growth and advancement.
?? Purpose Driven: Purpose-driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
?? Skills

Human Insights; Business Processes; Crisis Communication Management; Crisis Management; Public Relations Communications; Communication

$125,000 - $147,000

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