Tech Support Representative - Remote

Technical Support Specialists require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, resolve technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the... end-user.

Essential Duties and Responsibilities: (Other duties may be assigned) ?? Speak with existing and new customers to diagnose and repair faults for a variety of products and services ?? Solve complex customer challenges and regain customer confidence by building rapport with customers and using company systems to resolve concerns ?? Provide timely resolution to customers experiencing technical issues by guiding customers through corrective steps ?? General knowledge of company, products, and/or services ?? Obtain customer information and enter into various CRM systems ?? Adhere to QA requirements and utilize a call flow ?? Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information

Qualifications: ?? Internet speed at your home must be at least 20mbps ?? Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone ?? Technical PC experience (Windows, preferred) ?? Ability to work independently as well as part of a team (Promotes positive work environment) ?? Analytical and problem-solving skills ?? Proficient in multi-tasking ?? Excellent communication skills (Professional demeanor) ?? Ability to build rapport with customers and exhibit empathy ?? Proficient with technology applications; email, Internet browsers, search engines and data management systems ?? Basic math skills

What We Offer:
?? Attendance Bonus
?? Fun and Friendly work environment
?? Flexible schedules
?? Benefits; medical, dental, and vision
?? Excellent advancement opportunities
?? Amazing Referral Program ?? Earn $400 for every referral hired after they work 340 hours (60 days)!

Job Type: Full-time

Pay: $12.15 - $14.00 per hour

Benefits:
?? 401(k)
?? Dental insurance
?? Employee assistance program
?? Employee discount
?? Health insurance
?? Life insurance
?? Paid time off
?? Parental leave
?? Referral program
?? Retirement plan
?? Vision insurance

Schedule:
?? 8 hour shift
?? Evening shift

Application Question(s):
?? Are you willing to undergo a background check, in accordance with local laws and regulations?

Education:
?? High school or equivalent (Required)

Experience:
?? entry level tech support: 1 year (Preferred)
?? Windows 10: 1 year (Preferred)
?? Call center: 1 year (Preferred)
?? customer service: 1 year (Preferred)

Work Location: Remote

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