Customer Service Agent - Remote | WFH - 2nd/3rd Shift in Indianapolis
Join our dynamic team as a Customer Service Agent and play a pivotal role in enhancing global health through innovative technology solutions. We are seeking an enthusiastic individual who thrives on problem-solving and excels in client interactions.
Job Overview...
In this role, you will be responsible for assisting users with advanced software utilized in clinical trials, ensuring they receive unparalleled support.
Key Responsibilities
Provide expert assistance to users of clinical trial software.
Effectively troubleshoot and resolve technical issues.
Communicate proficiently with users via telephone and written correspondence.
Collaborate with team members to improve user experience and satisfaction.
Required Skills
Proficient in Microsoft Office and familiarity with SharePoint.
Strong problem-solving abilities with a calm and efficient approach.
Excellent written and verbal communication skills; bilingual candidates are encouraged to apply.
Team-oriented with a collaborative mindset.
Qualifications
Previous experience in a similar customer service or technical support role is highly desirable.
A college degree is preferred but not mandatory.
Career Growth Opportunities
This position offers robust training and mentorship, facilitating your professional development in a supportive, flexible environment. After an initial hybrid training phase of six months, you will transition to a fully remote role, allowing for a healthy work-life balance.
Company Culture And Values
We pride ourselves on a culture that promotes teamwork, continuous learning, and a commitment to improving global health. Our team is united by our mission to leverage technology in impactful ways.
Compensation And Benefits
Competitive medical insurance coverage.
Flexible paid time off to support work-life harmony.
401(k) plan with employer matching to enhance your financial future.
Flexible working hours catering to your needs, with the option to work remotely from anywhere near Indianapolis, including occasional travel for urgent matters.
If you are passionate about making a meaningful impact in the health sector through technology and are eager to advance your career within a reputable organization, we encourage you to apply today!
Employment Type: Full-Time
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