Customer Support Specialist - Live Chat and Email
Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. In this role at The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance... troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Company Culture and Environment
The Digital Headhunter values a supportive and collaborative environment where employees are encouraged to develop their skills and provide exceptional customer service. The team is dedicated to helping customers and ensuring their needs are met efficiently.
Career Growth and Development Opportunities
As a Live Chat and Email Associate, there will be opportunities for professional development as you gain experience in customer service and technical troubleshooting, which can lead to advancement within the company.
Detailed Benefits and Perks
While specific perks are not outlined, the role implies a focus on employee development and support, which can enhance job satisfaction and career progression.
Compensation and Benefits
Competitive salary based on experience
Opportunities for bonuses based on performance
Employee training and development programs
Why you should apply for this position today
This position offers a chance to make a direct impact on customer satisfaction and build valuable skills in technical troubleshooting and customer service. By joining our team, you will be part of a dedicated group focused on providing exceptional service.
Skills
Strong communication skills, both verbal and written
Critical thinking and technical problem-solving abilities
Ability to multitask and manage time effectively
Proficiency in using chat and email support tools
Customer-centric approach to service
Responsibilities
Answer incoming chats and emails from customers seeking assistance
Identify and troubleshoot issues with covered products
Provide information about Universal Technical Services extended service plans
Maintain accurate records of customer interactions
Escalate issues to technical teams as needed
Qualifications
Previous experience in customer service or support role
Familiarity with technical troubleshooting processes
Strong attention to detail and accuracy
Education Requirements
High school diploma or equivalent
Education Requirements Credential Category
General Education Development (GED)
Experience Requirements
Previous experience in a customer service role is preferred
Experience with live chat and email support is a plus
Why work in Creve Coeur, MO
Creve Coeur, MO, offers a community-oriented environment with a mix of suburban comfort and urban amenities. It boasts easy access to parks, shopping, and dining options, making it an appealing place to live and work. The area is known for its welcoming atmosphere and a strong emphasis on community engagement
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