Healthcare Customer Service Representative

Description:
?? Answer inbound phone calls for clients' members regarding healthcare benefits
?? Opportunity to earn additional cash incentives
?? Handle a high volume of incoming calls
?? Gather customer information, assess needs, and educate customers
?? Resolve customer issues via one-call resolution guidelines

Requirements: ?? High school diploma or GED ?? Ability to pass a drug screen and background check ?? Healthcare background experience is a plus ?? Comfortable with medical terminology ?? A dedicated area to work area, free from distractions and background noises ?? Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted) ?? Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens ?? Strong decision-making and analytical abilities ?? Ability to identify customer needs and articulate products and services ?? Schedule flexibility to include weekends, evenings, possible... holidays, and occasional overtime ?? Highly developed sense of integrity and commitment to customer satisfaction ?? Meet all attendance and dependability requirements ?? Be a team player ?? Standard Connect and Speed Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)

Benefits:
?? Medical, dental, vision, and 401K benefits
?? Earned PTO

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