High Call Volume Remote Call Center Agent - Qualifier

About Us
CallCore Media, Inc. is a dynamic player in the Advertising and Marketing sector, headquartered in beautiful Daytona Beach, FL. We pride ourselves on our professionalism, agility, and innovation. Our mission is to provide exceptional customer service while efficiently managing high call volumes, delivering warm leads, and ensuring data accuracy
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Accepting Applicants from:
• Florida
• Georgia
• Pennsylvania
• Texas
• Tennessee

Job Type: Full-time

Hours per Week: 40 hours
• Schedule: 9:30 am - 6:00 pm EST

Pay and Benefits
• Hourly Rate: $13/hr
• Supplemental Pay: Opportunities for attendance ($2/hr) and performance bonuses (up to $12+/hr)
• Benefits: Dental, Vision, Voluntary Life/AD&D, and Aflac insurance

Job Description
As a High Call Volume Data Verification Specialist at CallCore Media, you will play a crucial role in conducting accurate qualification assessments and managing large volumes of calls. This role is essential in maintaining the integrity of our data and requires precise handling and verification of information.

Key Responsibilities: • Handle 300-400 inbound and outbound calls daily with a focus on accuracy and efficiency in data verification. • Conduct thorough qualification assessments and gather accurate information from callers. • Update and maintain records in our CRM system with high attention to detail. • Resolve inquiries and concerns promptly while providing accurate information. • Maintain company confidentiality and data security standards, following all policies and procedures. • Consistently meet and exceed performance metrics, adapting to varying campaigns and procedures as required.

Qualifications: • High school diploma or equivalent required. • Minimum of 2 years experience in a call center or similar environment, specifically in roles requiring data accuracy and high-volume handling. • Excellent verbal and written communication skills. • Proficient in multitasking and adapting to different campaigns. • Technological proficiency is necessary

Must have a quiet workspace and necessary equipment including:
• USB Headset
• Windows 10 or higher
• Intel i5/Ryzen 5 processor or higher
• 8GB RAM or higher
• 250 GB Hard-Drive space or higher
• Hard-wired ethernet connection (minimum speed: 30 Mbps download, 10 Mbps upload or higher)
• Webcam (required for meetings)

Inclusivity
CallCore Media is an inclusive employer, and we encourage individuals with a criminal record to apply.

Job Type: Full-time

Pay: $13.00 per hour

Expected hours: 40 per week

Benefits:
• Dental insurance
• Paid training
• Vision insurance
• Work from home

Shift:
• 8 hour shift
• Day shift

Supplemental Pay:
• Bonus opportunities
• Performance bonus

People with a criminal record are encouraged to apply

Experience:
• Outbound calling: 2 years (Required)
• Call center: 2 years (Required)

Location:
• Pennsylvania (Preferred)

Work Location: Remote

Apply Job!