Remote Technical Support Specialist 3rd Shift Smart Buildings / Building Automation, Fire Life Safety & Security
Employer Industry: Healthcare Services
- Why consider this job opportunity...
- Competitive pay up to $60,000 annually
- Comprehensive benefits package including health, dental, and vision insurance
- Opportunities for career advancement and professional growth within the organization
- Flexible remote work option available
- Supportive and collaborative team environment
- Chance to work with cutting-edge technology and innovative healthcare solutions
- What to Expect (Job Responsibilities):
- Manage and respond to incoming customer inquiries via phone and email
- Process orders, returns, and exchanges efficiently and accurately
- Provide exceptional customer service and support to ensure client satisfaction
- Collaborate with cross-functional teams to resolve customer issues and escalations
- Maintain accurate records and documentation of customer interactions and transactions
- What is Required (Qualifications):
- Bachelor's degree in Business Administration, Healthcare Management, or related field
- 2+ years of experience in customer service or healthcare administration
- Proficiency in Microsoft Office suite and CRM software
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- How to Stand Out (Preferred Qualifications):
- Experience working in a remote customer service role
- Knowledge of healthcare industry regulations and compliance standards
- Certification in Customer Service Excellence or related field
- Bilingual in Spanish and English
- Experience with telehealth platforms and virtual care services
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