FT Customer Care Specialist - Work From Home
Employer Industry: Customer Service
Why Consider This Job Opportunity...
Competitive pay
Opportunity for career advancement and growth within the organization
Work remotely anywhere within the U.S.
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction and experience
What To Expect (Job Responsibilities)
Assist customers through various communication channels, including website support, email, chat, and phone calls
Troubleshoot and resolve customer issues, collaborating with other teams to improve the overall customer experience
De-escalate customer service issues by addressing concerns and frustrations promptly
Ensure continuous follow-up with customers until their issues are fully resolved
Transform negative customer experiences into positive outcomes
What Is Required (Qualifications)
Must be available and punctual for scheduled work shifts
Exceptional phone and listening skills
Strong problem-solving abilities to address customer concerns
Excellent written and verbal communication skills
Ability to work collaboratively with team members
How To Stand Out (Preferred Qualifications)
Previous experience in customer service or a related field
Familiarity with customer relationship management (CRM) software
Strong organizational skills and attention to detail
#CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #CustomerSatisfaction
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