Bilingual Customer Care Representative, French - English
Description:
Provides high quality customer service by responding to telephone inquiries, requests and problems.
Researches, analyzes, and provides solutions that meet the customers needs.
Resolving customer inquiries and problems on first contact.
Providing customers with account information.
Resolving or referring billing disputes.
Correcting payment errors.
Revising fee and finance charges as appropriate.
Account maintenance.
Taking card, check or other orders.
Acting on lost or stolen cards/checks.
Researching customer problems that could not be resolved during the initial contact.
Requirements: High school diploma or equivalent Two to four years of relevant experience 2 or more years of contact center work experience Prior experience working in banking, merchant payment services, point of sales, and/or financial services Good knowledge of concepts, practices, policies and procedures of banking products and services Effective telephone and... interpersonal skills Strong problem-solving and negotiation skills Ability to handle difficult customer calls Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Ability to identify and resolve/escalate problems Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Benefits:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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