PT CUSTOMER SERVICE REPRESENTATIVE - WORK FROM HOME
Employer Industry: Customer Support Services
Why Consider This Job Opportunity...
Competitive pay
Opportunity for career advancement and growth within the organization
Work remotely from anywhere in the U.S.
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction and experience
What To Expect (Job Responsibilities)
Respond to customer queries in a timely and accurate manner via phone, email, or chat
Identify customer needs and assist them in utilizing specific features
Analyze and report product malfunctions to improve service quality
Update internal CRM with information regarding technical issues and customer interactions
Monitor customer complaints on social media and proactively reach out to provide assistance
What Is Required (Qualifications)
Must be available and punctual for scheduled work shifts
Exceptional phone and listening skills
Exceptional written and verbal communication skills
Experience in customer service roles, preferably in a remote setting
Familiarity with CRM systems and social media monitoring
How To Stand Out (Preferred Qualifications)
Previous experience in a technical support or customer service role
Knowledge of industry-specific products or services
Ability to analyze data and report findings effectively
Strong problem-solving skills
Experience engaging with customers on social media platforms
#CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay #CustomerSatisfaction
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