Customer Service Call Center Representative (Emergency Response) - Remote - Work from Home
Work from home and provide superior customer service in an emergency contact/call center environment through phone and other channels of correspondence.
Handle questions and concerns regarding weather related emergencies with the highest degree of courtesy and professionalism.
Communicate and provide accurate answers to resolve end-users' questions and concerns.
Display empathy, have a passion for customer service excellence, and enjoy helping people, especially those impacted by weather related incidents.
Use a respectful and tactful manner to effectively deal with difficult situations.
Maintain knowledge of systems/applications/products serviced by the contact center.
Ability to follow strict work instructions and procedures.
Adapt to continual changes to work instructions and procedures.
Available for a flexible schedule from 7 AM to 12AM ET, Monday through Sunday.
Attend training as needed.
Listen to performance feedback and integrate suggestions into your... daily tasks.
Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
Must be a U.S Citizen
Effective listening & comprehension skills
Ability to closely follow instructions
Outstanding verbal & written communication skills
Analytical & resourceful problem-solving skills
Proper telephone etiquette
High level of accuracy & attention to detail
Computer literacy, technical aptitude & familiarity with basic office software systems
Ability to work independently & in a team setting
Must be able to pass a Public Trust Background Check
Join our team as a Call Center Representative where your contributions will make a difference!
Job Type: Full-time
Pay: $21.50 per hour
Benefits:
Work from home
Experience:
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: Remote
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