Customer Service (Mail and Chat)

Job Description
?? Reply and respond to all Tickets on our System
?? Ability to diagnose and troubleshoot basic technical issues
?? Ability to provide step-by-step technical help, both written and verbal
?? Talk clients through a series of actions, either via phone, email or chat, until they??ve solved a technical issue

Job Requirements
?? It is a hosting company so you should have at least 3 years of technical experience ex orange or WE or software/Hosting Company.
?? Excellent problem-solving and communication skills
?? Experience in Technical Support for at least 3 years
?? English level is at least very good
?? Max age is 30
?? Sales experience is preferred
?? Nasr city or Misr el Gdeda residents or Shoubra Misr or Fifth of settlement or Hadaya Elzaytoun preferred
?? Grads only
?? Males and Females are welcome to apply

Work Conditions :

Rotational shifts from 9.00 am to 5:00 pm which is work from the office or from 5.30 PM to 2.00 AM work from home
?? 2 Days off is fixed but it changes every month
?? Hybrid
?? Training one month paid

Company Benefits:
?? Career path
?? Medical and social insurance provided.
?? We work in software and web server hosting so you are gonna learn new things.
?? Healthy and friendly environment
?? Gaming Area to enjoy your break time

Apply Job!