Customer Support Representative (Remote)

Customer Service Representative (Remote)

Job Summary

Leading online food delivery service that connects customers with top local restaurants is seeking a dedicated and driven Customer Service Representative.

In this role, you will serve as the initial contact for customers and partner restaurants, ensuring their interactions are seamless and enjoyable.

Responsibilities
?? Serve as the primary point of contact for customers and partners through phone, email, and live chat support.
?? Ensure a responsive, helpful, and personalized experience for users.
?? Guide customers through order placement, delivery tracking, and use of the mobile app.
?? Quickly address and resolve customer issues, escalating complex cases as needed.
?? Deliver precise details regarding services, promotions, and policies.
?? Maintain records of interactions and customer feedback in CRM system.

Requirements
?? Previous experience in customer service, call center, or similar role.
?? Excellent verbal and written communication skills.
?? Ability to multitask with strong attention to details.
?? Positive attitude and a customer-first approach with a desire to assist users.

Customer Service Roles Offer
?? Competitive hourly salary based on experience.
?? Full benefits package including health, dental, vision, and paid time off.
?? Opportunities for professional growth and development within the company.
?? Employee discounts on food delivery services.
?? Flexible work from home options with various shifts available based on your schedule.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:
?? 401(k)
?? Dental insurance
?? Flexible schedule
?? Health insurance
?? Paid time off
?? Vision insurance
?? Work from home

Shift:
?? Day shift
?? Evening shift
?? Morning shift

Work Location: Remote

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