IT Infra Assistant

Profile: IT Infra Assistant (Back Office IT Support Role).

Budget:: 35k p.m. max

Area: Richmond Town Bengaluru

Industry: IT-Related

Previous Exp: 1-2 yrs

Timing: 9.30 am to 6 pm (Mon ?? Fri) ?? Onsite, no Travelling needed besides Onsite Work.

Outstation Allowed: (No Relocation Assistance Provided).

Education: Graduate/Diploma Mandatory ?? B Tech /B E preferred.
?? Provide hardware, software, and network support through telephone, email, or remote tools, ensuring efficient troubleshooting and issue resolution to employees [PAN India]
?? of Clients.
?? Install, configure, and troubleshoot various software and hardware components, including computers, notebooks, printers, and telephone handsets.
?? Configure and troubleshoot Microsoft Office 365 applications and OneDrive to ensure seamless user operations.
?? Handle data backup (both offline and cloud) and restoration procedures, ensuring data integrity and security.
?? Manage and maintain the ticketing tool, ensuring timely tracking, escalation, and closure of support requests.
?? Oversee IT assets, including allocation, return procedures, follow-ups, and maintaining accurate records.
?? Possess good communication skills, both written and verbal, to interact effectively with users and stakeholders.
?? Be open-minded, willing to learn, and adaptable to new technologies and methods as part of continuous professional development.
?? Exhibit excellent interpersonal skills, along with strong written and verbal communication abilities in English and Hindi primarily, as client??s employees are present PAN India.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?35,000.00 per month

Shift:
?? Day shift
?? Evening shift
?? Morning shift

Work Days:
?? Monday to Friday

Ability to commute/relocate:
?? Richmond Town, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
?? Are you experienced to Install, configure, and troubleshoot various software and hardware components, including computers, notebooks, printers, and telephone handsets.?
?? Are you proficient to Provide hardware, software, and network support through telephone, email, or remote tools?

Education:
?? Bachelor's (Required)

Experience:
?? Back Office IT Support Role: 1 year (Required)

Language:
?? English and Hindi (Required)

Location:
?? Richmond Town, Bengaluru, Karnataka (Required)

Work Location: In person

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