Remote Customer Service Representative

The Opportunity
Description

We're looking for a Remote Customer Service Representative, working in the BPO industry in Mason, Ohio, United States.
• Assist customers telephonically and non-telephonically with service and support issues.
• Resolve problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Act as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
• Ensure productivity, revenue generation, and quality levels are met to meet and exceed customer and LUX expectations.
• Use courteous and professional language.
• Work effectively in a team environment.
• Create a win-win resolution to problems.

Experience Required for Your Success
• ?Preferred High School or equivalent
• Need to be local within 1 1/2 hour driving distance from Mason location
• Ability to produce quality and professional written correspondence with customers
• Ability to demonstrate and perform basic math
• Customer service orientation
• Intermediate PC knowledge
• Knowledge of Windows operating systems
• Proficient with Microsoft Office
• Fluent with Internet and mainstream web browsers
• Commitment to providing resolution to customer issues on the first contact
• Strong English comprehension and a good command of grammar
• Previous experience in a telephonic or personal customer contact position LUXRetail store/field experience

Company DescriptionKelly Services has provided workforce solutions to customers in a variety of industries throughout its history. Kellys range of workforce solutions and geographic coverage has grown steadily over the years to match the needs of our customers. Kellys traditional expertise began with office services, call center, light industrial, and electronic assembly staffing. Today, Kelly also offers a comprehensive array of outsourcing and consulting services for its customers, including recruitment, human resource management, vendor management, and outplacement services on a global basis.

Kelly has evolved from a United States-focused company concentrating primarily on traditional office services into a global workforce solutions leader with a breadth of specialty businesses. Kelly assigns professional and technical employees in the fields of finance and accounting, education, engineering, information technology, law, science, and healthcare. Kelly is the worlds largest scientific staffing provider and it ranks among the leaders in IT, engineering, and financial staffing.

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