Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends)

Job Description:
We are seeking a friendly and tech-savvy individual to join our team as a Customer Service and Level 1 IT Support Representative. This part-time, remote position is perfect for someone who excels at assisting customers with account questions, billing inquiries, and basic technical support.

Key Responsibilities: ?? Provide exceptional customer service via phone. ?? Address and resolve customer account and billing inquiries. ?? Assist customers with Level 1 IT support, including troubleshooting internet connectivity and account access. ?? Document customer interactions and maintain accurate records. ?? Escalate complex issues to higher-level support when necessary.

Schedule:
?? Weekdays: 5 PM ?? 10 PM (Monday to Friday).
?? Weekends: 10 AM ?? 8 PM (Saturday and/or Sunday).

Qualifications: ?? Strong communication skills and a customer-first mindset. ?? Basic technical knowledge, including familiarity with internet and network troubleshooting. ?? Ability to work independently and manage time effectively. ?? Reliable high-speed internet connection and a working computer at home. ?? A quiet, dedicated home workspace free of distractions. ?? Previous experience in customer service or IT support is a plus but not required.

What We Offer:
?? Flexible part-time schedule that fits around your life.
?? Competitive hourly pay.
?? Paid training to ensure your success.
?? The opportunity to gain experience in customer service and IT support.

How to Apply:
Submit your resume and a brief cover letter detailing your customer service or technical support experience. Let us know your availability for evenings and weekends.

Job Type: Part-time

Pay: $12.00 - $13.50 per hour

Expected hours: 20 ?? 25 per week

Schedule:
?? Evening shift
?? Weekends as needed

Work Location: Remote

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